At KB Mall, your satisfaction is important to us. Please read our refund policy carefully:
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Change of Mind
We accept returns and refunds for unopened and unused products within 7 days of delivery. Return shipping costs for change of mind refunds are the responsibility of the customer.
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Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will arrange a full refund or exchange, including return shipping costs.
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Skin Reactions or Allergies
Due to hygiene and safety reasons, we cannot accept returns or offer refunds for products that have been opened and used, even if skin irritation or allergic reactions occur.
If you experience any adverse reaction, please discontinue use immediately and consult a healthcare professional.
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How to Request a Refund
Please contact us at ad.kbmall25@gmail.com with your order details. We will respond promptly to assist you.
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Processing Time
Refunds will be processed within 7 business days after we receive the returned item.
